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Privacy Policy

Haven (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our website or interact with us online.

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We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

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By using this website, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

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a) Information You Provide Voluntarily​

We may collect personal information when you:

  • Complete a contact or inquiry form

  • Register interest in retreats, workshops, or offerings

  • Subscribe to communications or updates

This information may include your name, email address, phone number, and general inquiry details.

You are not required to provide personal information to browse this website.

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b) Automatically Collected Information

When you visit our website, limited technical information may be collected automatically, such as:

  • IP address

  • Browser and device type

  • Pages visited and time spent on the site

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This information is used for website analytics, performance, and security purposes.

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2. How We Use Your Information​

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Personal information is used only for purposes such as:

  • Responding to inquiries

  • Providing information about services, retreats, or programs

  • Managing registrations or expressions of interest

  • Improving website functionality and user experience

  • Meeting legal, ethical, and professional obligations

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We do not sell, rent, or trade personal information.

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3. Important Notice About Clinical & Therapeutic Information​

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This website is not intended for the submission of confidential clinical, therapeutic, or mental health information.

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Please do not include sensitive personal or health information in:

  • Website contact forms

  • General inquiry emails

  • Newsletter sign-ups

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All counselling, assessment or therapeutic services provided by Haven are governed by separate informed consent, privacy, and confidentiality policies, which are reviewed directly with clients prior to the commencement of services.

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4. Booking & Practice Management (Jane App)​

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Haven uses Jane App, a secure, cloud-based practice management system, for scheduling, intake forms, record-keeping, billing, and client communication related to services.

  • Personal and health information entered into Jane App is stored and managed within Jane App’s secure systems

  • Jane App maintains its own privacy and security policies, safeguards, and compliance standards

  • Access to client information within Jane App is restricted to authorized providers only

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Haven does not control Jane App’s infrastructure but takes reasonable steps to ensure that third-party platforms used align with professional and ethical privacy standards.

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We encourage clients to review Jane App’s Privacy Policy directly for more information about their data practices.

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5. HIPAA-Style Disclaimer (For U.S. and International Visitors)​

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Haven is a Canadian-based service provider and is not a “covered entity” under the U.S. Health Insurance Portability and Accountability Act (HIPAA).

However, we take confidentiality and data protection seriously and follow privacy practices that are substantially similar to HIPAA principles, including:

  • Limiting access to personal and health information

  • Using secure electronic systems for clinical records

  • Protecting confidentiality in accordance with professional standards

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If you are accessing this website from outside Canada, please be aware that your information may be stored or processed in Canada or the United States through secure third-party service providers.

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6. Cookies and Analytics

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This website may use cookies or similar technologies to:

  • Improve site functionality

  • Understand how visitors interact with the website

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You may disable cookies through your browser settings, though this may affect site performance.

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7. Data Security

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We take reasonable administrative, technical, and physical measures to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration.

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While safeguards are in place, no method of internet transmission is completely secure. Use of this website is at your own discretion.

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8. Access, Accuracy, and Your Rights

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You have the right to:

  • Request access to personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for non-essential communications at any time

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Requests can be made using the contact information below.

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9. Changes to This Policy

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This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated revision date.

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10. Contact Information

 

If you have questions or concerns about this Privacy Policy or privacy practices, please contact:

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Haven
Email: havenrestorativeretreats@gmail.com

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