Refund Policy

Haven Restorative Retreats Inc.
 

At Haven, we value transparency, fairness, and respect for both our clients and our practitioners. The following refund policy outlines how cancellations, missed appointments, and program changes are handled.

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Retreats, Workshops & Group Programs

Due to advance planning, venue commitments, and limited capacity:

• Retreat and program deposits are non-refundable, unless otherwise stated in the specific program agreement.

• If a retreat or group program is cancelled by Haven, participants will be offered:

  • A full refund, or

  • The option to transfer their registration to a future program or receive a credit.

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Refund eligibility and timelines may vary by program and will be clearly outlined at the time of registration.

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Insurance & Third-Party Billing

• Participants are responsible for submitting claims to their insurance provider.

• Refunds will not be issued for services that are later denied by insurance.

• Please verify coverage prior to booking.

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Exceptional Circumstances

We recognize that unexpected situations can arise. Requests for consideration due to medical emergencies or exceptional circumstances may be reviewed on a case-by-case basis, though approval is not guaranteed.​

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Payment Processing

• Approved refunds will be issued to the original form of payment.

• Please allow 5–10 business days for processing, depending on your financial institution.